SmallBizGenius Analysis
Strivectin, a skincare brand specializing in anti-aging products, receives mixed feedback regarding product effectiveness and customer service. While some customers praise specific products and responsive customer service, many others report issues with product quality, lack of visible results, and difficulty reaching customer support.
Category Breakdown
Scores based on analysis of 72 recent reviews
Product Effectiveness
4.0/10Many reviewers state that Strivectin products do not live up to their claims, with some describing them as ineffective and a waste of money. Several reviewers specifically mention neck creams failing to tighten skin or reduce wrinkles, and eye serums leaving a dry, glue-like residue.
35 reviews mention thisCustomer Service
3.0/10A significant number of reviewers report negative experiences with Strivectin's customer service, citing issues such as unresponsiveness, difficulty reaching representatives, and failure to resolve order issues or honor returns. Some reviewers describe the customer service as "horrible" and a "scam."
25 reviews mention thisProduct Quality & Formulation
4.5/10Several reviewers report issues with product quality, including defective pumps, dried-out products, and allergic reactions. Some reviewers also question the concentration of active ingredients like retinol in Strivectin's formulations.
15 reviews mention thisReturns & Refunds
6.0/10While some reviewers praise Strivectin for providing full refunds and hassle-free returns, others report difficulty in initiating returns or receiving refunds for unsatisfactory products. Some customers claim their return requests were denied or ignored.
10 reviews mention thisPros & Cons
What Customers Love
"I use the lip serum for fine lines around outer lip , this has made a HUGE difference , great improvement , lines much less visible and to be honest it has exceeded my expectations having used other products."
"I've used Strivectin CS twice and both times they have been extremely responsive and helpful."
"Products fit my needs, do what they say they will do, price is right, website is easy to navigate, delivery is timely--all reasons for me to keep coming back."
Common Complaints
"Was using neck roll for two month now-0 effect"
"There is no customer service at all. They do not respond my email and never send text as phone recording indicated."
"After one day’s use woke up with burned bright red swollen face and eyes!!! Little blisters now forming and very hot to the touch and painful!! Like the worst sunburn ever!"
"Alas, I wish I had read the reviews for this company as I would never have bought the Hyperlift temporary eye tighten. After two uses the pump dispenser won't work"
"My order was delivered by FedEx - someone stole it from my front porch. I emailed care@strivectin and told them what happened - no response."
Common Questions About Strivectin
Answers derived from customer review patterns
Is Strivectin legit and trustworthy?
Strivectin is a real company selling skincare products, but the reviews suggest a mixed reputation for trustworthiness. While some customers report positive experiences and successful results, a significant number of reviewers express concerns about product effectiveness, misleading claims, and poor customer service. Many customers report difficulty contacting customer service to resolve issues with orders, returns, or product defects. Given the volume of negative feedback, potential customers should exercise caution and carefully consider the risks before purchasing Strivectin products.
Based on 45 reviewsDoes Strivectin have good customer service?
Strivectin's customer service receives highly polarized reviews. Some customers praise the company for prompt refunds and helpful assistance, citing positive interactions with customer service representatives. However, a much larger number of reviewers report negative experiences, describing customer service as unresponsive, unhelpful, and difficult to reach. Many customers claim their emails and phone calls were ignored, and their issues were not resolved. The inconsistent customer service experience is a major concern for potential buyers.
Based on 30 reviewsIs Strivectin worth it for small business?
For small business owners considering Strivectin for employee wellness programs or as gifts, the mixed reviews and potential customer service issues make it a risky choice. While some employees might appreciate the products, the high number of complaints about ineffectiveness and difficulty in resolving issues could lead to dissatisfaction and negative feedback. Given the availability of other skincare brands with more consistent positive reviews and reliable customer service, small businesses may want to explore alternative options.
Based on 15 reviewsWhat is Strivectin's return policy like?
Strivectin advertises a satisfaction guarantee, but the reviews suggest that honoring this guarantee can be inconsistent. Some customers report receiving full refunds and hassle-free returns for unsatisfactory products. However, many others claim they encountered difficulties in initiating returns, receiving refunds, or even contacting customer service to discuss their concerns. The conflicting experiences indicate that Strivectin's return policy may not be consistently applied, which could be a concern for potential customers.
Based on 10 reviewsWhy do Strivectin eye serums leave a white residue?
Several reviewers report that Strivectin's eye serums, particularly the eye lifting and firming serums, leave a white, flaky residue that resembles dried glue. This residue is often described as unsightly and uncomfortable, and it detracts from the overall user experience. The residue seems to be a common issue with certain Strivectin eye serum formulations, and it is a significant concern for customers seeking a smooth and seamless application.
Based on 8 reviewsLooking for Something Different?
Compare Strivectin against 124 similar beauty & salon options.
View Alternatives